FAQs - Frequently Asked Questions.
What are the shipping times for your products?
We instantly take your order, 1-2 days estimated time for you delivery to USA and abroad 14 days to 21 days maximum.
Do you ship all over the world?
Yes, absolutely. We ship worldwide.
Where do we ship your product?
Our offices are located in (Switzerland, Geneva), (United States, New York). Our international warehouse is located in China.
Do you provide tracking / tracking information for the product?
Yes, wait 3 days after your order and ask us via email to
Missing some items from my order, what's going on?
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
I received a damaged item. What can I do?
We are sorry to hear that. Just send us a video and an image of the damaged item in question to the email address:
and we will reimburse you as quickly as possible so that the product is not opened.
Where are you located?
We are located in Switzerland, Geneva.
I still have not received my order. What takes so much time?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please email us at:
Do you have a refund policy?
We do our best to solve any problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and that the product (s) concerned are not sold. or already used. For more information, please read more about our refund policy.